Salesforce Axes Search In Favor of Agentforce, Users Push Back

CRM giant Salesforce is facing criticism from its own customers and community members after it quietly removed the search bar from its online help pages.

The previous search function has been replaced with the AI-powered Agentforce assistant.

The move has sparked a backlash with users calling for the return of the classic search functionality.

Previously, users on the Salesforce Help site could use the search bar to type keywords, filter by topic, and drill down to quickly find documentation, knowledge articles or troubleshooting resources.

https://www.cxtoday.com/ai/salesforce-axes-search-in-favor-of-agentforce-users-push-back/