Salesforce and Vonage Bring AI Voice Power to the Contact Center

Vonage has taken another step in its long-running partnership with Salesforce, unveiling a new integration that blends Vonage Contact Center with Agentforce 360.

The move strengthens the companies’ shared vision of placing voice – and increasingly, AI-powered voice – at the center of customer engagement. Indeed, the latest solution marks the second voice-related release from the two vendors in the last 18 months.

https://www.cxtoday.com/contact-center/salesforce-vonage-ai-voice-contact-center/