Salesforce and IBM Build Unified Customer Journey Platform for AusNet

As utilities look for ways to manage accelerating electrification and rising customer expectations, Australian energy network operator AusNet’s latest transformation indicates how energy providers are moving beyond static service models toward dynamic, connected customer journeys.

The company has launched a unified customer connections platform developed with IBM Consulting and Salesforce, to replace fragmented manual workflows with a single digital environment for customers, electricians and internal teams.

https://www.cxtoday.com/crm/salesforce-and-ibm-build-unified-customer-journey-platform-for-ausnet/