Salesforce AI and Data Cloud Open New Markets Including Supply Chain

Amid Salesforce’s impressive rollout of new Agentforce capabilities, partnerships, and customer testimonials, the company also revealed that its high ambitions for agentic AI and Data Cloud are pushing it beyond its traditional CRM base into new market categories, including supply chain.

To be clear, Marc Benioff certainly did not say he intends to take on SAP and Oracle and other well-established supply-chain vendors. But what Benioff and his colleagues did say is that the tightly coupled power of Agentforce agentic AI and the Salesforce Data Cloud, combined with expanded partnerships with OpenAI and Anthropic, kick open a world of new capabilities for Salesforce customers that can push the company far outside the CRM boundaries that have largely proscribed its market ambitions over the past 26 years.

https://cloudwars.com/cloud/salesforce-ai-and-data-cloud-open-new-markets-including-supply-chain/