Salesforce adds Agentforce agentic AI to SMB packages

Salesforce has refreshed its SMB subscriptions by adding prebuilt Agentforce AI agents at no extra cost.

The agentic AI included in Salesforce Suites begins with the Employee Agent. This conversational AI agent can complete tasks such as updating CRM records, visualizing lead activity and other getting-up-to-speed tasks.

https://www.techtarget.com/searchcustomerexperience/news/366640488/Salesforce-adds-Agentforce-agentic-AI-to-SMB-packages