Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Salesforce continues to bet big on agentic AI, announcing the acquisition of Convergence.ai and advancements to its Agentforce pricing model.

The one-two agentic AI combo comes as Salesforce looks to build momentum around Agentforce, with the company considering new strategies to make its platform more desirable and accessible to its broader customer base.

Take the acquisition, for example, Convergence.ai specializes in building AI agents that handle complex, human-like tasks in digital environments.

https://www.cxtoday.com/crm/salesforce-acquires-convergence-ai-changes-its-pricing-model-to-boost-agentforce/