Officeworks builds on its Salesforce core

Officeworks is in the process of evolving its 12-year-old Salesforce implementation with quote-to-cash capabilities, data management and an AI assistant for call centre staff.

The retailer’s B2B enterprise solutions IT manager Martin Bowden told the Agentforce World Tour Sydney conference that while Officeworks and its processes had changed significantly over the past 12 years, its Salesforce “org implementation hadn’t”.

https://www.itnews.com.au/news/officeworks-builds-on-its-salesforce-core-623904?utm_source=feed&utm_medium=rss&utm_campaign=editors_picks