NRF 2024 - Salesforce's Marc Benioff on generative AI, customer experience and augmenting agent capabilities

New York in January isn’t the warmest place in the world, but as it’s playing host once again to the National Retail Federation trade show, that’s an issue that Salesforce CEO Marc Benioff has had to deal with over the past couple of days, as he noted in a keynote session at the event.

https://diginomica.com/nrf-2024-salesforces-marc-benioff-generative-ai-customer-experience-and-augmenting-capabilities