IRS to roll out Salesforce AI agents following workforce reduction: report

The Internal Revenue Service (IRS) is implementing a Salesforce artificial intelligence (AI) agent program across multiple divisions in the wake of a mass workforce reduction earlier this year, according to a report.

The tax-collecting agency will deploy Agentforce in the Office of Chief Counsel, Taxpayer Advocate Services and the Office of Appeals, Salesforce executive vice president of global public sector solutions Paul Tatum told Axios in a report published Friday.

https://www.fox4news.com/money/irs-roll-out-salesforce-ai-agents-following-workforce-reduction-report