How Salesforce and ServiceNow are squaring off in the battle for the helpdesk
- Joseph K
- Apr 11
- 1 min read
Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter in the terms a proud dad uses to talk about the art work his kids taped to the refrigerator.
“I especially loved five customers who got to leave the purgatory of ServiceNow, like Sunrun, Cornerstone, CoolSys, and there’s others, too, that we’re not allowed to mention,” Benioff said during Salesforce’s last earnings call in February. “But I might mention them anyway. They’re leaving ServiceNow now for the new Salesforce IT service product, which is about apps and agents helping you manage all your ITSM.”
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