Genesys secures $1.5 billion investment from Salesforce and ServiceNow to boost AI-powered CX orchestration

Salesforce and ServiceNow are investing $1.5 billion in Genesys to strengthen global partnerships and accelerate agentic AI-powered customer experience orchestration.

Genesys has announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest an equal amount.

The investment is expected to close by the end of the Genesys fiscal year 2026 – subject to satisfaction of customary closing conditions.

This milestone reinforces the strength of Genesys as the strategic customer experience (CX) orchestration platform for enterprises and deepens its global partnerships with both Salesforce and ServiceNow. Proceeds from the investment will be used to repurchase shares from the company’s existing equity holders. Hellman & Friedman and Permira remain the company’s majority equity owners.

https://www.intelligentcio.com/north-america/2025/08/01/genesys-secures-1-5-billion-investment-from-salesforce-and-servicenow-to-boost-ai-powered-cx-orchestration/