A COMPLETE GUIDE TO BUILDING EFFECTIVE SALESFORCE EINSTEIN BOTS

If you’re unfamiliar with the Salesforce’s Einstein Bots, they are chatbots. Chatbots are great for customer service as they give you the ability to respond instantaneously. If designed well, the conversation could sound very human and natural. Also, chatbots can significantly reduce agents’ workloads as they replace most of the repetitive manual tasks of answering questions and following up with things like “What is the status of my order?” or “How can I get a refund?” etc.

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