SEAMLESS SALESFORCE MANAGED SERVICES
OVERVIEW
A global employee learning program supporting 1M+ fulfillment center employees required ongoing technical and operational support. The program reimburses employees for a range of educational opportunities, including basic skills development, job-specific training, professional certifications, and college degrees, while providing guidance through coaching partners. Maintaining system stability, supporting integrations, and preparing for a future internal platform migration were critical to ensure employees had uninterrupted access to learning benefits.
THE CHALLENGE
The program’s Salesforce instance required comprehensive support to maintain operational stability. The team needed someone who could understand the system holistically, manage integrations, and deliver updates without extensive guidance. Additionally, preparing for a migration to a new internal platform required careful oversight of existing features and integration points to minimize disruption to employee reimbursements and learning pathways.
OUR SOLUTION
We provided ongoing managed services, including:
• Sprint-based enhancements and feature updates to keep the system aligned with evolving program needs.
• On-call support and KTLO operations to monitor and resolve issues proactively.
• Management and oversight of integrations between Salesforce and other internal systems.
• Knowledge transfer to the internal team to ensure continuity and holistic understanding of the system.
• Preparation guidance for an upcoming migration to a new internal platform, ensuring existing workflows and data were ready for transition.
This approach allowed the program team to focus on program growth and employee engagement, while we ensured system reliability, data integrity, and operational readiness for future upgrades.
KEY FEATURES
• Proactive monitoring and issue resolution
• Sprint-based feature updates and enhancements
• Integration oversight and troubleshooting
• Knowledge transfer to internal team members
• Migration preparation support for a future internal platform
GLOBAL IMPACT/RESULTS
• Reduced system downtime and faster issue resolution
• Increased confidence in system stability and data accuracy
• Enabled the program team to focus on employee engagement and program improvements
• Ensured readiness for a future internal platform migration without disruption to employee benefits
TECHNOLOGIES & SERVICES
Salesforce Lightning Web Components — ongoing UI enhancements and fixes
Salesforce Visualforce Pages and Components — maintaining legacy features
Salesforce Apex — supporting integrations, feature updates, and business logic
Custom Metadata and Settings — configuration for ongoing support and workflows
CONCLUSION
Ongoing managed services ensured the learning program remained stable, scalable, and ready for future upgrades. Employees worldwide continued to access educational benefits without disruption, while the program team gained confidence in system reliability and operational continuity.