GLOBAL INCIDENT
MANAGEMENT
A global security operations team within a large enterprise needed to modernize how it tracks and manages security incidents across regions.
THE CHALLENGE
The client was using a fragmented mix of legacy tools to manage global security incidents, resulting in inefficiencies, delays, and a lack of centralized visibility. Each region had its own system for logging incidents and assessments, often relying on disconnected workflows and outdated survey-based tools. There was no unified view of ongoing incidents, making global coordination difficult and hindering timely response. In addition, the manual nature of assessments limited the organization’s ability to conduct audits or scale its operations effectively.
TECHNOLOGIES & SERVICES
CloudFront
Route 53
API Gateway
WAF (Web Application Firewall)
Node.js
RDS Postgres (KMS enabled)
Lambda
SQS (Simple Queue Service)
Step Functions
CloudWatch & X-Ray
WHAT WE DID
We designed and built a global incident management platform using a secure, scalable AWS architecture, fully integrated with internal and external applications.
To deliver a fast, responsive user experience worldwide, we used Amazon Route 53, Amazon CloudFront, and a React-based frontend—secured with edge-based AWS WAF to block malicious traffic. On the backend, we deployed regional Amazon API Gateways behind firewalls to meet compliance requirements, including GDPR. Application logic runs in isolated VPCs using Node.js, while data is stored in KMS-encrypted Amazon RDS Postgres databases across two regions.
We handled asynchronous workloads using Amazon SQS, AWS Lambda, and AWS Step Functions for reliable, fault-tolerant execution. Credential storage is securely managed with AWS Secrets Manager, and system performance is monitored using Amazon CloudWatch and AWS X-Ray. This architecture enables real-time coordination, global scalability, and continuous 24/7 support for mission-critical operations.