top of page
THE CHALLENGE

Stopping the spread of COVID-19 in the workplace was a top priority, alongside the urgent need to communicate accurate policies and protocols to employees who tested positive or had immediate family members affected. Developing and rapidly implementing solutions required a dedicated team willing to work long, intense hours—sometimes up to 20 hours a day—to respond swiftly and effectively.

TECHNOLOGIES & SERVICES

Salesforce Service Cloud Case Management
Salesforce Shield
AWS Services Machine Learning
24/7 Managed Services

WHAT WE DID

Since this was a brand-new challenge with no existing software or government solution available, we built a custom tracking system using Salesforce Service Cloud’s robust case management platform. Over a three-year engagement, a globally distributed tech team provided 24/7 development and support. We quickly and securely integrated employee tracking with facility systems like badge scans. The project was delivered in phases, starting with essential data capture and evolving through subsequent releases that enhanced functionality. This was one of our most critical projects, and we hope the client never needs to use it again.

Image by CDC

A large conglomerate with diverse business lines and thousands of employees across dozens of countries experienced strong financial performance during COVID-19. As consumer avoided going out, demand for home delivery surged, and their revenue and hiring both grew rapidly to meet this increased demand.

TRACKING SOLUTION
FOR COVID CONTROL

CONTACT US

Curious about our past projects?

Looking for a helping hand with your current ones?

Don't hesitate to reach out and let us be your go-to team!

Headquarters

1100 106th Avenue NE, Suite 101F
Bellevue, WA 98004
425-998-8505

info@fiduciarytech.com

Seoul Office

Address: Geunshin Building 506-1, 20 Samgae-ro, Mapo-gu, Seoul, 04173, Republic of Korea
02-71
2-2227

info@fiduciarytech.com

Locations Map

© 2025 by Fiduciary Technology Solutions 

bottom of page