GLOBALIZING INCIDENT DATA ARCHITECTURE
OVERVIEW
A multinational enterprise operating a global incident and safety management platform needed to modernize how regional data was stored, accessed, and governed. As usage expanded beyond North America into Europe and other global regions, the platform required clearer regional separation, compliant data residency, and scalable integrations. Fiduciary Tech delivered a proactive regional data architecture update that separated North America (NA) and Rest of the World (ROW) data, migrated ROW data to EU infrastructure, and enhanced data ingestion workflows to support global growth.
THE CHALLENGE
Originally, the platform supported only North America and Europe, with North America acting as the primary system of record. Early on, ROW data volume was minimal and effectively treated as part of NA. As global adoption increased, the client needed ROW to become a distinct region with appropriate data residency, while maintaining performance, integrations, and a seamless user experience.
This required:
• Separating NA and ROW data models without disrupting active users
• Migrating existing ROW-related data from NA to EU infrastructure
• Ensuring new incidents automatically stored data in the correct regional database
• Preserving integrations with external systems supplying facility and survey data
The effort was not driven by system failures, but by proactive scalability, governance, and compliance requirements.
OUR SOLUTION
Fiduciary Tech re-architected the platform’s regional data handling to formally separate NA and ROW while leveraging the EU database as the system of record for ROW data. Existing ROW-related records that had previously lived under NA were identified and migrated to the EU database. As the migration spanned multiple tables, it required careful coordination to ensure data integrity.
We also enhanced facility-based data ingestion. When a user creates a new incident and enters a facility name, the platform retrieves detailed facility information from an external system and persists it within the platform’s database. For ROW facilities, this data is automatically saved to EU servers, while NA facilities continue to store data in the NA database—ensuring correct regional routing without added user effort.
In parallel, the platform continued to ingest incident-related survey data, including images, from a safety culture survey system and route that data to downstream systems as required. All changes were implemented without disrupting active workflows or requiring retraining for end users.
KEY FEATURES
- • Regional data separation — Clear distinction between NA, EU, and ROW data models
• ROW-to-EU data migration — Existing ROW data migrated from NA to EU infrastructure
• Automated regional routing with facility enrichment — New incidents are saved to the correct regional database based on facility, with all relevant attributes automatically populated, including region, country, lease details, hazmat inventory, facility type, location, launch date, and building size.
• Multi-system integrations — Continued ingestion of survey data and synchronization with downstream incident systems
GLOBAL IMPACT/RESULTS
- • Compliant global data residency — ROW regions including India, Japan, and Australia now align with regional storage requirements
• Clear regional data ownership — Eliminated ambiguity between NA and ROW records and infrastructure
• Proactively scaled architecture — Reduced operational risk and ensured platform reliability for growing usage
• Seamless user experience — Incident creation remains intuitive with no added complexity
• Governance and future readiness — Strengthened administrative clarity and positioned the platform for regulatory and global expansion
TECHNOLOGIES & SERVICES
React — Frontend for incident creation and facility-driven data population
Node.js — Backend services handling regional routing, integrations, and persistence
External facility data system — Source of facility metadata and attributes
Survey ingestion pipeline — Automated intake of survey data and media assets
Regional databases (NA & EU) — Data residency enforcement by geography
CONCLUSION
By formally separating NA and ROW data and migrating ROW data to EU infrastructure, Fiduciary Tech helped the client evolve their platform from an early-stage regional setup into a globally scalable system. The solution strengthened data governance, preserved user experience, and positioned the platform to support continued international growth—without introducing disruption or technical debt.