TRUSTED BI DASHBOARD FOR WORKFORCE EDUCATION
OVERVIEW
A global enterprise needed a reliable way to measure the performance of its workforce education program. Previous dashboards contained inconsistent metrics and unreliable data, creating confusion for leadership and frustration for staff. We built a new business intelligence dashboard powered by AWS, delivering accurate, trusted, and self-service reporting that reduces manual effort and supports better decision-making.
THE CHALLENGE
The client had inherited a large, undocumented database with outdated metric definitions and dashboards that were no longer trusted. Because existing dashboards were inaccurate and incomplete, staff regularly submitted manual data requests—creating a steady backlog of reporting tickets each week. Because existing dashboards were inaccurate and incomplete, staff regularly submitted manual data requests—creating a steady backlog of reporting tickets each week.Leadership lacked confidence in the KPIs used to measure program effectiveness, making it difficult to assess outcomes or allocate resources effectively.
OUR SOLUTION
We partnered with the client’s internal teams to define new, reliable KPI definitions—covering eligibility, participation, education progression, and job transitions. Our BI team built automated ETL pipelines to ingest and process data, added monitoring and alarms to ensure reliability, and created testing environments for safer releases. The centerpiece was a modern AWS QuickSight dashboard that delivers accurate, easy-to-use insights for program leaders and HR teams, drastically reducing the need for manual reporting.
KEY FEATURES
- • Clearly defined and trusted KPIs for program performance
• Automated ETL pipelines with monitoring and alerts
• Alpha and beta testing environments for safe releases
• Self-service dashboard features to reduce ad-hoc requests
• Long-term plan to streamline and deprecate unnecessary tables and dashboards
GLOBAL IMPACT/RESULTS
- • Eliminated recurring ad-hoc ticket requests for updated dashboards
• Improved confidence in reporting, enabling leadership to make data-driven decisions
• Eight-hour daily ETL runs now monitored and optimized with alarms to reduce downtime
• Positioned the client to scale reporting for millions of global users
• Better measurement of long-term outcomes, including education progression and job transitions
TECHNOLOGIES & SERVICES
AWS S3 — scalable data storage
AWS Glue — ETL and schema management
Amazon Redshift — data warehousing
AWS Lambda & Step Functions — automated data pipelines
Amazon QuickSight — dashboards and visualization
AWS CodePipeline — deployment and workflow tracking
CONCLUSION
By transforming unreliable dashboards into a trusted, self-service BI platform, we empowered the client to measure the true impact of its workforce education program. This project not only reduced manual reporting overhead but also positioned the organization to track long-term outcomes at scale. With modern AWS infrastructure and clear metrics, the client now has a foundation for continuous improvement and global workforce development.