MODERNIZING CONSTRUCTION ACCESS MANAGEMENT
OVERVIEW
A large enterprise organization needed to modernize its construction access management platform used by thousands of internal employees and external partners. The existing Salesforce-based system had reached its scalability limits, creating operational bottlenecks that impacted project timelines and vendor relationships.
A cloud-native solution was required to automate workflows, enhance security, and deliver a seamless self-service experience with real-time visibility and a scalable infrastructure for future growth.
THE CHALLENGE
The legacy Salesforce platform struggled to support growing demand across multiple business units. Manual approval workflows delayed project access, while fragmented user experiences made it difficult for vendors and contractors to navigate requests. Security gaps in third-party access and lack of modern authentication increased risk. Meanwhile, IT teams were burdened with routine provisioning tasks and had limited visibility into request status and approvals across the organization.
OUR SOLUTION
We executed a full migration from Salesforce to a modern AWS cloud-native architecture, completely redesigning the platform to improve scalability, security, and usability. The new solution introduced a self-service portal where external partners could request access using enterprise-grade SSO through their Autodesk accounts. Automated, multi-level approval workflows were implemented with intelligent routing and escalation policies based on request type, eliminating manual bottlenecks.
A centralized administrative dashboard provides real-time visibility into requests, approvals, system activity, and analytics, while integration with enterprise identity systems, HR platforms, financial systems, and construction tools such as BIM 360 and Autodesk Construction Cloud (ACC) ensures consistent and accurate data across platforms. Role-based access controls maintain appropriate permissions for all user types, and automated project creation and cross-platform provisioning streamline operations while reducing configuration errors and administrative overhead.
The platform was designed with a user-centric approach, incorporating feedback from Senior Leaders, Finance Managers, and project stakeholders. Role-specific dashboards and intuitive tracking pages allow each stakeholder group to monitor and manage requests efficiently, enhancing both usability and operational effectiveness.
KEY FEATURES
- • Self-Service Portal: Guided request submission for internal users and external partners
• Automated Approval Engine: Multi-level routing with escalation policies based on request type
• Centralized Admin Dashboard: Real-time tracking, analytics, bulk operations, and audit trails
• Cross-Platform Project Provisioning: Automated project creation and synchronization across BIM 360 and ACC
• License Management: Desktop software allocation and tracking
• Enterprise Security Framework: SSO (Autodesk), MFA support, audit logging, and encryption
• Role-Based Experience: Tailored dashboards and tracking views for different stakeholder groups
GLOBAL IMPACT/RESULTS
- • Consistent SLA: Standardized processing time of 2 business days across all request types
• Faster Access Provisioning: Eliminated approval delays through automation
• Lower Operational Overhead: Reduced IT workload by removing manual provisioning and coordination
• Improved Data Accuracy: Minimized configuration errors through system-driven provisioning and integrations
• Stronger Security Posture: Reduced risk via centralized authentication and controlled access
• Increased Transparency: Organization-wide visibility into request status, approvals, and activity
• Scalable Foundation: AWS infrastructure supports continued growth without performance constraints
• Enhanced Compliance & Auditability: Comprehensive logging and reporting for governance and monitoring
TECHNOLOGIES & CAPABILITIES
AWS — cloud-native infrastructure and scalable architecture
Autodesk SSO — secure external authentication
BIM 360 / Autodesk Construction Cloud (ACC) — construction platform integrations
Enterprise Identity Systems — user authentication and access control
HR & Financial Systems — data validation and provisioning integration
CONCLUSION
By migrating from a legacy Salesforce system to a cloud-native AWS platform, the organization eliminated operational bottlenecks, strengthened security, and significantly improved the user experience. Automated workflows and self-service capabilities reduced IT overhead while enabling faster, more reliable access management. Role-specific dashboards and integrated analytics provide real-time insights for all stakeholders. The platform’s scalable architecture and seamless integration with multiple enterprise and construction systems position the organization for future growth while maintaining compliance and operational efficiency.
Discuss a similar project
If you're facing a similar challenge, we'd be happy to discuss your requirements and share how we might approach the solution.