Salesforce, ServiceNow invest in Genesys agentic AI workflow
- Joseph K
- Aug 4
- 1 min read
Genesys will receive an infusion of $1.5 billion from Salesforce and ServiceNow over the next six months to invest in agentic AI integrations.
Salesforce will invest $750 million in Genesys to further build CX Cloud, an integration with Genesys' contact center as a service (CCaaS) platform. ServiceNow's $750 million investment is earmarked for further development of Unified Experience, its joint offering with Genesys.
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