Salesforce’s newest AI agents help to filter out sales prospects and train salespeople

Salesforce Inc. is cranking out yet more artificial intelligence agents, this time for its flagship customer relationship management platform.

The new agents include the Einstein Sales Development Rep, or Einstein SDR, and the Einstein Sales Coach Agent, and they’re designed to aid sales representatives in a variety of ways.

The Einstein SDR Agent is designed to handle sales prospects and sort the wheat from the chaff. What’s unique about this agent is that it possesses “agentic AI” capabilities that enable it to take actions on behalf of their users. For instance, it has the ability to engage autonomously with new sales prospects and then make decisions or prioritize actions that align with the organization’s goals.

https://siliconangle.com/2024/08/22/salesforces-newest-ai-agents-help-filter-sales-prospects-train-salespeople/