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Salesforce CEO Marc Benioff says Microsoft Copilot has disappointed many customers

Joseph K

Marc Benioff said Microsoft’s Copilot AI hasn’t lived up to the hype.

The Salesforce CEO said on the company’s second-quarter earnings call that its own AI is nothing like Copilot, which he said was unimpressive.

"So many customers are so disappointed in what they bought from Microsoft Copilot because they're not getting the accuracy and the response that they want," Benioff said. “Microsoft has disappointed so many customers with AI.”






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