Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities

Salesforce has revealed additional features for its Service Cloud Digital Engagement software.

With a promise to “drive growth” and “unlock new revenue opportunities,” Salesforce is equipping its customer engagement platform with enhanced data-harnessing capabilities.

Built on the company’s Einstein 1 Platform, these advancements will provide contact centers with the tools to consolidate unstructured conversational data from various digital channels, departments, and devices – all within a single platform.

https://www.cxtoday.com/contact-centre/salesforce-boosts-service-cloud-digital-engagement-with-data-harnessing-capabilities/