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Salesforce adds tools to Field Service for more complex jobs

Joseph K

Salesforce on Thursday announced it's updating the Field Service platform with a series of tools designed to help customers handle more complex jobs and customize workflows. Field Service is the CRM giant's platform for dispatching and managing field service technicians. It's seen some significant swings in demand since the outbreak of the COVID-19 pandemic, but it's one of Salesforce's fastest-growing products.






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