Salesforce adds Contact Center updates to Service Cloud

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams.

The new updates to the Contact Center include features such as conversation mining and generative AI-driven survey summarization among other features.  

https://www.cio.com/article/2074693/salesforce-adds-contact-center-updates-to-service-cloud.html